The November 24 2009 USA Today article Flier satisfaction with
The November 24, 2009, USA Today article “Flier satisfaction with airlines goes up a bit” reported the results from a Zagat Survey of 5900 fliers who averaged 17 flights a year. The survey had fliers rate airlines using a 30-point scale. The airline ratings for coach passengers on flights within the United States are given in the following table.
a. Construct a new table ranking the percentages for comfort, service, and Web separately.
b. Using Spearman’s rank correlation and a 0.05 level of significance, determine if there is a relationship between comfort and service.
c. Using Spearman’s rank correlation and a 0.05 level of significance, determine if there is a relationship between comfort and Web.
d. Using Spearman’s rank correlation and a 0.05 level of significance, determine if there is a relationship between service and Web.
e. Review the results of parts b, c, and d, and comment on your combined findings.
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