Question: The results of an annual Claimant Satisfaction Survey of policyholders
The results of an annual Claimant Satisfaction Survey of policyholders who have had a claim with State Farm Insurance Company revealed a 90% satisfaction rate for claim service. To check the accuracy of this claim, a random sample of State Farm claimants was asked to rate whether they were satisfied with the quality of the service (1 = Satisfied and 2 = Unsatisfied). Can we infer that the satisfaction rate is less than 90%?
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