The service center for a brokerage company provides three functions to callers: account status, order confirmations, and stock quotes. The reliability was measured for each of these services over one month with these results: 0.85, 0.72, and 0.96, respectively. What is the overall reliability of the call center?
Answer to relevant QuestionsTwo cooling fans are installed in some laptop computers. Suppose the reliability of each cooling fan is 0.98. What percent improvement in reliability does adding the second fan provide? Provide some examples of customer- and provider-routed services that you have encountered that are different from those described in this chapter. Can you identify any improvements to these processes? Marion Health Clinic sees patients on a walk-in basis only. On average, 10 patients per hour enter the clinic. All patients register at the registration window with a registration clerk (RC), which takes 3 minutes. After ...A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 2.0 minutes per telephone call per CSR. Assuming a target labor ...Research and write a short report (maximum of two typed pages) on green facility design making sure that you incorporate some of the key topics in this chapter.
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