To understand how a multiple-server waiting line system with a shared queue compares to a multiple-server waiting line system with a dedicated queue for each server, reconsider the Burger Dome example. Suppose Burger Dome establishes two servers but arranges the restaurant layout so that an arriving customer must decide which server’s queue to join. Assume that this system equally splits the customer arrivals so that each server sees half of the customers. How does this system compare with the two-server waiting line system with a shared queue from Section 15.3? Compare the average number of customers waiting, average number of customers in the system, average waiting time, and average time in the system.
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