Question: Tom Cole the president of Rudd Industries Inc was beaming

Tom Cole, the president of Rudd Industries, Inc., was beaming when he was reviewing the company’s quality cost report. After he had implemented a quality-control program for three years, the company’s defect rate had declined from 20 percent to 3 percent. Mr. Cole patted Nina Hunt, the production manager, on her back and said: “You have done a great job! I plan to reward you for your hard work. However, I want the defects to disappear completely before I promote you to the position of executive vice president. So, zero-defect is going to be your personal goal for the coming year.” Ms. Hunt responded wearily, “I’m not sure that’s really a good idea.”

Required
Write a memorandum to the president explaining that zero-defect is not a practical policy.


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  • CreatedFebruary 07, 2014
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