Under which perspective of the balanced scorecard would you classify each of the following measurements? a. On-time
Question:
a. On-time delivery to customers (customer perspective)
b. Time to develop the next generation of products (innovation and learning perspective)
c. Manufacturing yield (internal perspective)
d. Engineering efficiency (internal perspective)
e. Quarterly sales growth (customer perspective if units; financial perspective if dollars)
f. Percent of products that equal 70 percent of sales (innovation and learning perspective)
g. Cash flow (financial perspective)
h. Number of customer partnerships (customer, perspective)
i. Increase in market share (customer perspective)
j. Unit cost of products (financial perspective)
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Related Book For
OM4 operations management
ISBN: 978-1133372424
4th edition
Authors: David Alan Collier, James R. Evans
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