Use the data set from problem 21 of Chapter 3 on poor quality in the production of
Question:
a. Find the average and median to summarize the typical level of problems with quality of production.
b. Remove the two outliers, and recompute the average and median.
c. Compare the average and median values with and without the outliers. In particular, how sensitive is each of these summary measures to the presence of outliers?
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