Use the dimensions of quality to describe typical characteristics of these products and services: a. A television

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Use the dimensions of quality to describe typical characteristics of these products and services:
a. A television set.
b. A restaurant meal (product).
c. A restaurant meal (service).
d. Painting a house. e. Surgery and postsurgery care.

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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