Question: Use the P G example at the beginning of the chapter
Use the P&G example at the beginning of the chapter to explain the beneﬁts to the customer of adopting a business processes perspective. Why might a traditional functional perspective have “blinded” P&G to the problems with the old system?
Answer to relevant QuestionsWe noted that cycle time, while an important measure of process performance, is not the only measure to be considered. Give an example where focusing exclusively on reducing cycle times might hurt other, equally important, ...A customer support job requires workers to complete a particular online form in 60 seconds. Les can ﬁnish the form in 70 seconds. What is his efficiency? What other performance measures might be important here?Billy's Hamburger Barn has a single drive-up window. Currently, there is one attendant at the window who takes the order (30-40 seconds), gathers up the food and bags it (30-120 seconds), and then takes the customer's money ...Suppose that the actual range for a sample falls below the lower control limit for the R chart? Is this a good thing or a bad thing? Explain.Leah's Toys guarantees to ship customer orders in 24 hours or less. The following chart contains results for ﬁve samples of nine customer orders each:a. Based on these results, estimate the p and Sp values.b. A student ...
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