Use the single-server drive-up bank teller operation referred to in Problems 1 and 2 to determine the

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Use the single-server drive-up bank teller operation referred to in Problems 1 and 2 to determine the following operating characteristics for the system:

a. The probability that no customers are in the system

b. The average number of customers waiting

c. The average number of customers in the system

d. The average time a customer spends waiting

e. The average time a customer spends in the system

f. The probability that arriving customers will have to wait for service


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Quantitative Methods for Business

ISBN: 978-0840062345

12th edition

Authors: David Anderson, Dennis Sweeney, Thomas Williams, Jeffrey Cam

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