arabella_giuliana947

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over 14 years of experience in consulting, project & change management/bpr for international ict/logistics projects in the industry and services sector, in particular for the development and implementation of websites, -portals and applications, business process reengineering and - optimization, introduction of change, continuous improvement and development of international markets and customers. 4 languages (g, i, e, f) fluent (written and spoken) i provide professional and high-quality project management,consulting, coaching, foreign relations management and translation services. - consultant and project manager for international ict, logistics and bpr projects in the industry and services sector -application, companywide introduction, training and coaching of the following standards and methodologies: pmpâ®, prince2â® (project-, portfolio- and program management); itilâ® (it service management); sdlc (software development life cycle); sox; six sigma; cmmiâ® (process integration and product improvement); uni en iso 9001:2008 (quality management); scorâ® model (supply chain management) - strategy planning, introduction of change, reengineering and optimisation of business processes aimed at increasing customer satisfaction and enhancing service levels, in particular of the supply chain (strategy, organisation, business processes from customer inquiry to goods delivery, systems (erp/sap)) & it processes for software development- and helpdesk processes - extensive experience in the management and development of teams and resources (functional experts, developers, web designers, systems engineers) - extensive experience in business development (coaching of companies during startup, development of new lines of business, management of the rfi-,rfp- and sow phases during customer vendor selection processes, development of new projects at existing customers) - partner-, subcontractor- and vendor management (covering also offshore processes) - extensive experience in the management of foreign relations (foreign relations office) - extensive experience as translator, in particular specialised in the technical, business and general sectors. business management
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  • ItalyBorgetto
  • Oct 2012
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  • ItalyBorgetto
  • Oct 2012
    Member Since