mehar_un_nisa8795933

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• received a star contributor award for completing iso9001:2008 quality management systems certification project • merit scholarship holder for bba and mba • received position holder and distinction certificate for completing graduation with high cgpa. • published research paper “impact of information technology on service quality in banking sector of pakistan” in industrial engineering and operations management (ieom) journal. • awarded third place in the 2014 ieom client paper competition. • proficient in ms office suite. • experienced and skilled in working and cooperating within an international and multicultural environment • excellent in oral and written communication with the ability to communicate at cxo as well as expert levels with ease • credited with successful completion of various projects within target deadlines. ability to work as part of a team as well as being able to manage work individually. • high personal integrity and ability to create trust in all - established and maintained excellent working relationships with key individuals 1. trainee business support officer (dec 2013- present)strategy & business excellence, telenor global shared services • launched a customer satisfaction framework for internal customers. successfully conducted the satisfaction survey for year 2013. • assist in the formulation and implementation of tss pakistan strategy. • assist in the implementation of strategic project with in the shared services. • successfully delivered on the organization wide implementation of “quality management systems “ iso 9001 project • launch of customer centricity framework and its implementation with in the global shared services. • develop new projects concepts, business proposals and take initiatives which help to increase the quality and professionalism of support processes for the shared services. 2.trainee business analyst (july 2013- sep 2013) regulators and joint venture relations, mol pakistan oil and gas co • pricing of crude oil and natural gas • draw and maintain comparison among different pakistan petroleum policies. • assist in making oil and gas feasibility reports. 3.expert assistant (sept 2012- june 2013)finance and economics, nust business school. • making purposeful and appropriate lesson plans that provide for effective teaching strategies and maximize time on task • planning and implementing a program of study designed to meet individual needs of clients. • works with the lecturer in creating a classroom environment conducive to learning by employing a variety of appropriate teaching strategies. • delivering lectures. • assisting supervisor in research work 4.internee (feb 2011- april 2011) finance and accounts, competition commission of pakistan • preparation and review of monthly payroll. • entering general journal entries on quickbooks and preparation of reports. • maintaining record of loans and advances, gp and pension fund. • e-filling on e-fbr website. • preparation of cheques. • preparation of bills • prepare weekly income, expenditure and funds balance reports. 1. masters of business administration (mba), finance & investment (2011 - 2013) from nust business school, national university of science and technology 2.bachelors of business administration (bba), it management 2007 – 2011 from international islamic university, islamabad 3. alevels in business studies, economics and urdu ( 2005-2006) from roots high school
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  • Jun 2014
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