Using the data on the student data set for Problem 14.08, construct a run chart to visualize how the number of customer complaints is changing over time. Describe what you find in terms of trend, repeating patterns, and/or outliers.
Answer to relevant QuestionsWhat is predictive or plan-driven planning and when should it be used? Why are more organizations using project management? If you were an executive, how would you justify your decision to use project management to the board of trustees? How might the internal and external parts of a SWOT analysis affect one another? Using the data on the student data set for Problem 14.09, construct a schedule in MS Project. Show where the project is ahead and/or behind schedule. Be specific. Which activities did the best? Which had the most problems? ...Capture customer feedback concerning your project using the questions from Exhibit or other questions of your choice.
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