Question

Visit a restaurant for a meal or think carefully about a recent visit to a restaurant. List as many activities as you can think of that would be performed by the restaurant’s employees for its customers.

Required:
For each activity on your list, indicate the following:
1. Value-added or non-value-added.
2. The trigger of the activity.
3. The possible root causes of the activity.



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  • CreatedApril 22, 2014
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