What are some drawbacks of increased customer participation in the service process?

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:12 AM

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What are some drawbacks of increased customer participation in the service process?

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Suppose for instance that a mechanic attempts to involve ...View the full answer

Service Management Operations Strategy Information Technology

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