What are some of the classic signs of an unfocused operation?
Answer to relevant QuestionsWhat are the pros and cons of organizing a plant within-a-plant? The project process typically is used for sky scraper construction. Does this lead to higher costs? Could more efficient processes be used? If so, how? Why is the service-profit chain important to operations management? Who is the customer in a school, a jail, and a personnel office in a firm? Describe service blueprinting in your own words to a fellow classmate.
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