What are some of the management problems associated with allowing service employees to exercise judgment in meeting

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What are some of the management problems associated with allowing service employees to exercise judgment in meeting customer needs?

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Service Management Operations Strategy Information Technology

ISBN: 978-0077841201

8th edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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Question Posted: Aug 22, 2015 07:11 AM

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What are some of the management problems associated with allowing service employees to exercise judgment in meeting

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Some consistency and therefore perceived quality of service might be lost when ...View the full answer

Service Management Operations Strategy Information Technology

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