What are the advantages of using an external change agent? An internal change agent?
Answer to relevant QuestionsHow do the formal aspects of your work environment affect you? What informal aspects of your work environment are important? What are some challenges of globalization for managers at Holden? Why is diversity such an important issue? Is the workforce more diverse today than in the past? Review You 18.1. What can you learn from this challenge about how individuals’ tolerance for ambiguity can lead to resistance? Using Kurt Lewin’s change model, give a force field analysis for Holden’s challenges in delivering innovative products. Suggest how the company might overcome resistance and foster permanent change.
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