What are typical measures of productivity used by retailers that focus on each of the following: price,

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What are typical measures of productivity used by retailers that focus on each of the following: price, assortment, quality, and customer service? What is the image of the retailer?
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Retail Category Management

ISBN: 978-0135152089

1st edition

Authors: Deborah C. Fowler, Ben K. Goh

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