What could a hospital learn from benchmarking a Ritz- Carlton Hotel? Southwest Airlines? Disney land?

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Operations and Supply Chain Management

ISBN: 978-0078024023

14th edition

Authors: F. Robert Jacobs, Richard Chase

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Question Posted: Apr 09, 2014 08:12 AM

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What could a hospital learn from benchmarking a Ritz- Carlton Hotel? Southwest Airlines? Disney land?

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From the Ritz hospitals could learn about room assignment and moving patienc...View the full answer

Operations and Supply Chain Management

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