What different kinds of suggestions for increased adoption of these systems might be made by supporters of the media richness model, the social information processing model, and the dual-capacity model? Is there a way to combine these approaches to help Hank out of his bind?

Hank Pembrook is the owner of The Greenery, a chain of a dozen plant nurseries in a large western metropolitan area. The Greenery has been very successful and has the largest market share of any nursery in the area. Not surprisingly, Hank is pleased with his nurseries. They stock a wide selection of trees, plants, and gardening supplies, and Greenery customers come back because the staff is highly knowledgeable and extremely helpful.