What do you think of when you think of a Steinway piano? A very pricey, hand-crafted object of beauty comes to mind for many people. However, Steinway also uses automation to produce the action mechanisms, a critical assembly in the grand pianos. Write a two-page business brief to your professor that discusses the following. Format your business brief according to the MBA Business Brief Guidelines.

1.) What you think of the use of automated equipment given the overall image of a Steinway grand piano.

2.) If you think it is a mistake to use automation in this way.