What information would you have to collect in order to build a discrete-event simulation model of a retail branch-banking operation? Discuss how this model could be used to determine appropriate staffing levels for the bank.
Answer to relevant QuestionsSuppose that you manage an airline reservation system and want to improve service quality. What are the important CTQs for this process? What are the KPIVs and KPOVs? How do these relate to the customer CTQs that you have ...Compare and contrast Deming’s and Juran’s philosophies of quality. Develop a flow chart for the process that you follow every morning from the time you awake until you arrive at your workplace (or school). Identify the value-added and non-value-added activities. Consider the control charts shown here. Does the pattern appear random? Construct a box plot of the data in Exercise 4.2.
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