What is the difference between resale and sales promotional material? Provide an example of each. Why should resale and sales promotional material be included in an adjustment message?
Answer to relevant QuestionsDistinguish between the two major types of request messages, and specify the outline preferable for each type. What role does goodwill play in composing effective deductive messages? What three functions does the first paragraph of a bad-news message serve? Does “I am responding to email” accomplish all of these functions? Explain. 1. In small groups, discuss the effectiveness of David’s delivery of bad news. Compile a list of suggestions for improvement. 2. In small groups, compose a script of a conversation between David and his supervisor in which ...What are the characteristics of a good attention-getter? List five techniques for getting receivers’ attention.
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