What key factors are most firms seeking when they offshore services?
Answer to relevant QuestionsHow would a firm manage the service supply chain for offshoring the following services? What are the major operations decisions to be made? a. Health care b. Food service c. Legal work d. Tax preparation Critique the customer contact model. What are its strengths and weaknesses? Explain Little’s Law in your own words. How can it be used, and what are the limitations of this law? Draw a service blueprint for the following: a. Pizza delivery b. Automobile repair What implications do the lean tenets have on other functions within a firm?
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