What kind of controls would you expect to find most used in (a) a hospital, (b) the Navy, (c) a city police force? Why?
Answer to relevant QuestionsAsk a manager to list the main performance measures that he or she uses to evaluate how well the organization is achieving its goals. Based on this analysis, do you think there is a fit between the organization’s control systems and its culture? What is the nature of this fit? How could it be improved? Discuss why two people with similar abilities may have very different expectancies for performing at a high level. Whom would you choose as a referent on this job? What steps would your manager take to make you feel that you were being equitably treated? What would you do if, after a year on the job, you experienced underpayment equity? Given what you have learned in this chapter, design a plan to increase the motivation of clerks to provide prompts service to customers even when they are not being watched by a partner.
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