What was the public issue facing The Coca-Cola Company in this case? Describe the performance-expectations gap found

Question:

What was the public issue facing The Coca-Cola Company in this case? Describe the “performance-expectations gap” found in the case - what were the ’ concerns, and how did their expectations differ from the company’s performance?

Stakeholders
A person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization's actions, objectives and policies. Some examples of key stakeholders are creditors, directors, employees,...