When Domino s Pizza began operations in 1960 it had a
When Domino’s Pizza began operations in 1960, it had a “30 Minutes or It’s Free” campaign. In making that promise, the company set a standard time to prepare and deliver a pizza. In 1993, Domino’s completely removed that campaign. Discuss how setting such a standard might have been problematic for Domino’s. Can you think of any other organizations in which guaranteeing specific labor time standards might create problems?

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