When you think of the U.S. Postal Service’s culture, what kinds of words come to mind? Where do these impressions come from? Do you think your impressions are accurate? What has the potential to make them inaccurate?
Answer to relevant QuestionsCreate a list of the most successful companies that you can think of. What do these companies have that others don’t? Are the things those companies possess rare and inimitable? What makes those things difficult to copy? Figure classifies productive deviance and political deviance as more minor in nature than property deviance and personal aggression. When might those types of counterproductive behavior prove especially costly? Can organizations use a combination of monitoring and punishment procedures to reduce psychological and physical withdrawal? How might such programs work from a practical perspective? Do you think they would be effective? We sometimes describe colleagues or friends as “moody.” What do you think it means to be “moody” from the perspective of Figure? 1. Is it really possible for Zappos to ask questions in an interview that measure a person’s values? Explain. If not, how might a company be able to do that? 2. Are there issues that might arise with the fact that Zappos ...
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