Why are the direct interaction and surrogate interaction regions in a PCN diagram important in service design?

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Operations Management

ISBN: 978-0133408010

11th edition

Authors: Jay Heizer, Barry Render

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Question Posted: Mar 20, 2014 07:07 AM

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Why are the direct interaction and surrogate interaction regions in a PCN diagram important in service design?

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Direct interactions in PCN analysis are those steps that involv...View the full answer

Operations Management

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