Why do some people resist the goal of becoming world class? How can this resistance be overcome?
Answer to relevant QuestionsName an ineffective organization. What can management do to improve it?Identify some examples of how different organizations collaborate “across boundaries.”Discuss Boeing’s Dreamliner in terms of risk, uncertainty, and how its managers handled the company’s challenges. What is the current news on this company?Generate specific examples of world-class business that you have seen as a customer. Also generate examples of poor business practice. Why and how do some companies inspire world-class service, while others fail?Choose some specific types of changes you would like to see happen in groups or organizations with which you are familiar. Imagine that you were trying to bring about these changes. What sources of resistance should you ...
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