Why is a help desk and production support critical to system implementations? Discuss its interrelationship with the problem management and reporting system.
Answer to relevant QuestionsWhat risks are associated with data conversion? What controls should be considered in a data conversion process?Name and describe the eight basic steps of a software acquisition process.What are the advantages and disadvantages for outsourcing a system from another Organization?In evaluating a software acquisition process, name and describe the areas that the auditor should include in his or her review.Name and describe three potential risks associated with viruses.
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