Why is a help desk and production support critical to system implementations? Discuss its interrelationship with the
Question:
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 91% (12 reviews)
The main purpose of help desk and production support process is the timely resolution of the problems faced by the end user It also allows the customers to ask question about the problems that they are facing and get the appropriate answers All problems should be recorded by the helpdesk for their timely resolution and analysis Help requests should be carefully analyzed to ensure the timely resolution of the problems and to spot the causes of these problems Organization who have established help desk should need to train their employees to handle the help request and the problems that the users are facing good training will not only minimize the number of calls but it will also reduce the support cost There are many ways to manage the help desk effectively like emails automated telephone systems voice mail and management software etc On the other hand if the organization dont spend much on training then this cost will become far greater then the cost of training your employees and the end customers to the new technologies the main reason for this is users take much more time in getting to learn about new technologies and new software so its better to invest in training them this will reduce the cost to six times because now users will make fewer mistakes Problem managementreporting system are related to the helpdesk No matter how mush a system is tested but there will always be a problem occurred after its implementation Problem management records the problem ...View the full answer
Answered By
PALASH JHANWAR
I am a Chartered Accountant with AIR 45 in CA - IPCC. I am a Merit Holder ( B.Com ). The following is my educational details.
PLEASE ACCESS MY RESUME FROM THE FOLLOWING LINK: https://drive.google.com/file/d/1hYR1uch-ff6MRC_cDB07K6VqY9kQ3SFL/view?usp=sharing
3.80+
3+ Reviews
10+ Question Solved
Related Book For
Information Technology Control and Audit
ISBN: 978-1420065503
3rd Edition
Authors: Sandra Senft, Frederick Gallegos
Question Posted:
Students also viewed these Management Leadership questions
-
Why is the support of line management critical to the effective functioning of HRM practices in an organization? Provide some suggestions for ensuring that this support is maintained.
-
A help desk devoted to student software problems also receives phone calls. The number of persons that can be served in person, within one hour, is the response y. The predictor variable, x, is the...
-
Taylor bought a stock for $68 a share three years ago. The stock does not pay any dividends. Today she sold the stock for $57 a share. What was her internal rate of return on this investment? A....
-
In the United States, a principal responsibility for preserving endangered species (e.g., a pair of endangered birds that chooses to nest on private land) and the costs of exercising that...
-
Provide a curved-arrow notation for the following reactions in the left-to-right direction. .N: H.Cr: H;N-CH, :Br:-
-
Use the big M method to solve Problems 922. Maximize subject to P = x + 2x + 5x3 x1 x + 3x + 2x3 60 2x + 5x + 2x3 = 50 x2x + x3 40 X1, X2, X3 0
-
Grammer Chicken produces canned chicken a la king. The chicken a la king passes through three departments: (1) Mixing, (2) Retort (sterilization), and (3) Packing. In the Mixing Department, chicken...
-
On July 1, 2014, Seng Co. pays $12,400 to Nance Insurance Co. for a 2-year insurance contract. Both companies have fiscal years ending December 31. For Seng Co., journalize and post the entry on July...
-
1. 2. 3. 4. 5. At critical condition of temperature and pressure for a real gas, what would be the value of 16 Z? Here, Z is its compressibility factor. of species whose In the following list of...
-
Rotorua Products, Ltd., of New Zealand markets agricultural products for the burgeoning Asian consumer market. The company's current assets, current liabilities, and sales over the last five years...
-
Your finished work should be submitted in Microsoft word format, i.e., .doc file, and is named as required. For Example, if Betty Jones and John Smith finish project 2 individually, they should be...
-
What risks are associated with data conversion? What controls should be considered in a data conversion process?
-
A 3-GHz line-of-sight microwave communication link consists of two lossless parabolic dish antennas, each 1 m in diameter. If the receive antenna requires 10 nW of receive power for good reception...
-
For the fiscal year 2007, a tax authority audited 1.65% of individual tax returns with an income of \($100\),000 or more. Suppose this percentage stays the same for the current tax year. What is the...
-
Determine the original analog transfer function corresponding to \[H(z)=\frac{2 z^{2}-\left(\mathrm{e}^{-0.2}+\mathrm{e}^{-0.4} ight) z}{\left(z-\mathrm{e}^{-0.2} ight)\left(z-\mathrm{e}^{0.4}...
-
Cigar Smoking The data in the following table show the association between cigar smoking and death from cancer for 139,704 men. Note: Current cigar smoker means cigar smoker at time of death. (a) If...
-
A grocery bag can be classified as either paper or plastic. 96% of grocery bags are classified as plastic. (a) Two grocery bags are chosen at random. What is the probability that both grocery bags...
-
Determine the normalized specifications for the analog, lowpass, Chebysev filter corresponding to the highpass filter: \[\begin{aligned} A_{\mathrm{p}} & =0.2 \mathrm{~dB} \\ A_{\mathrm{r}} & =50...
-
Discuss the importance of inflation to fixed income investors.
-
In Exercises 1558, find each product. (9 - 5x) 2
-
How do trade unions, organisational culture and conflict, and HR professional bodies influence an HR department?
-
Choose one of the five competitive forces in Porters model, and describe a new opportunity and a new threat due to e-commerce via the Internet for a specific industry of your choosing.
-
Why has the Internet lowered the switching costs for consumers?
-
Describe some of the reasons that early dot-com companies had an initial advantage over traditional companies in developing an online sales capability.
-
for U(xy)=x 0.3 and 0.7 , differentiate the: to. Marshallian demand functions, b. indirect utility function, C. expenditure function, and d. Hicksian offset demands. my. Starting from I=100 p y =1 p...
-
A stuntman swings from the end of a 4.10 m long rope along the arc of a vertical circle. If his mass is 72.5 kg, find the tension in the rope required to make him follow his circular path, assuming...
-
Now suppose that world relative demand takes the following form. Demand for apples/demand for bananas = price of bananas/price of apples. to. Graph the relative demand curve along with the relative...
Study smarter with the SolutionInn App