Why is it difficult to define quality?
Answer to relevant QuestionsDiscuss the statement “Quality is the responsibility of the quality department.” How would quality be defined in the following organization? Is Deming’s philosophy more or less focused on statistics than Juran? Suppose that your business is operating at the three-sigma quality level. If projects have an average improvement rate of 50% annually, how many years will it take to achieve six-sigma quality? Discuss why, in general, determining what to measure and how to make measurements is more difficult in service processes and transactional businesses than in manufacturing.
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