Why is measuring service quality so difficult?
Answer to relevant QuestionsIllustrate the four components in the cost of quality for a service of your choice. In Example 6.2, the ambulance supervisor now has decided to double the response time sample size to 8 calls per day. Calculate the new UCL and LCL for a revised X - chart. For the next week, you record the following sample ...2. Discuss possible ways to improve service quality. 3. Describe some potential strategies for reducing CSI's staffing problems. For the Burger Palace example, perform a complete analysis of efficiency improve-ment alternatives for unit S 2 , including determination of a composite reference unit. What are the characteristics of a service that would make communication a good substitute for travel?
Post your question