Why should metrics be regarded as primarily methods of communication? Think about the relationship between a metric, the strategy, and the task being carried out by an operations person.
Answer to relevant QuestionsA metric consists of three elements: the measure, the standard (what is expected), and the reward. Why are all three elements critical? What happens to the effectiveness of a metric when one of these three elements is ...In this chapter, you were introduced to Huffy Bicycles. You were also told that the critical customers were store managers and purchasing managers. Now, assume that Huffy decided to target first parents and then children as ...What are the primary resources that determine the capacity of each of the following? Why is it important to begin with the metrics rather than to start by looking at the process? (a) Assuming that the waiting area always has at least one customer in it. How many customers on average can Mike’s salon process in a day (assuming no problems in utilization, yield, or efficiency)? (b) Suppose that you ...
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