Why would a company with declining customer satisfaction not notice any immediate change in sales or profit?

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Market Based Management

ISBN: 978-0130387752

6th edition

Authors: Roger Best

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Question Posted: Mar 18, 2016 05:13 AM

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Why would a company with declining customer satisfaction not notice any immediate change in sales or profit?

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Dissatisfied customers often cannot switch to competitors products ...View the full answer

Market Based Management

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