Question

Williams Enterprises is a small, locally owned provider of network services. Brian Williams, CEO, has considerable experience in the industry and knows that certain customers can run a company out of business. He has determined that the following customer activities are the major ones in which the company engages:
a. Establishing new customers and new orders
b. Installing new systems
c. Processing customer invoices
d. Making service calls
e. Customer training

Required
Identify an activity driver for each of the major activities.



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  • CreatedFebruary 21, 2014
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