You are the new manager of a local health club. You are being paid what you perceive to be a good monthly salary with an annual three-week paid vacation and good health-care benefits. The club’s owner has stated she wants the club to earn a reasonable rate of return, increase membership, and have low employee turnover.
Required:
(a) Provide the answers that might be given by the owner in response to your question of, ‘‘Can you be more specific about how these goals will be measured?’’
(b) What performance rewards might you request under these measurements?