# Question: You have begun a quality improvement campaign in your paper

You have begun a quality improvement campaign in your paper mill, and, as a result, lots of pieces of paper come to your desk. Each one describes a recent problem with customers according to the following codes: A = paper unavailable, B = paper too thick, C = paper too thin, D = paper width too uneven, E = paper color not correct, F = paper edges too rough. Here are the results:

a. Summarize this data set by finding the percentage that each problem represents out of all problems.

b. Summarize this data set by finding the mode.

c. Write a brief (one-paragraph) memo to management recommending the most effective action to improve the situation.

d. Could the median or average be computed here? Why or why not?

a. Summarize this data set by finding the percentage that each problem represents out of all problems.

b. Summarize this data set by finding the mode.

c. Write a brief (one-paragraph) memo to management recommending the most effective action to improve the situation.

d. Could the median or average be computed here? Why or why not?

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