You have begun a quality improvement campaign in your paper mill, and, as a result, lots of pieces of paper come to your desk. Each one describes a recent problem with customers according to the following codes: A = paper unavailable, B = paper too thick, C = paper too thin, D = paper width too uneven, E = paper color not correct, F = paper edges too rough. Here are the results:
a. Summarize this data set by finding the percentage that each problem represents out of all problems.
b. Summarize this data set by finding the mode.
c. Write a brief (one-paragraph) memo to management recommending the most effective action to improve the situation.
d. Could the median or average be computed here? Why or why not?

  • CreatedNovember 11, 2015
  • Files Included
Post your question