You use matched-pairs sample data concerning customer ratings of a new version of a company's website compared

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You use matched-pairs sample data concerning customer ratings of a new version of a company's website compared with the old version. Your conclusion is that customers rate the new version more highly than the old version. Your friend Tom examines the same data and concludes that customer ratings of the old version of the website are lower than customer ratings of the new version. Is Tom right or wrong?
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