You work for a midsize freight delivery company that has been using text messaging as the primary

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You work for a midsize freight delivery company that has been using text messaging as the primary communication channel between drivers and the central dispatch office. Drivers send a text message to confirm the time and location whenever they've made a delivery or a pickup, and whenever dispatchers get an urgent request from a customer, they send messages to the trucks to find out who is nearby and available. This manual system is clumsy and prone to errors, and the company's owners want to replace it with a fully computerized mapping system that uses the global positioning system (GPS) to automatically monitor the location of every truck in the fleet. Some drivers are in an uproar over the plan, saying it invades their privacy by tracking their every move all day long. Should the company proceed with the plan even though some drivers object? Summarize your opinion in a brief e-mail message to your instructor (or blog post, if your course uses a blog).
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Excellence in Business Communication

ISBN: 978-0136103769

9th edition

Authors: John V. Thill, Courtland L. Bovee

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