Your brother-in-law, Fred Miles, has just taken a new position as the plant manager of a local production facility. He has been told that the company uses a balanced scorecard approach to evaluate its managers. Fred is not familiar with this approach because his previous experience as a production manager focused only on whether the plant met the company’s budgeted production.

Required:

1. Briefly explain to Fred how performance evaluations at his new company will differ from those at his previous company.

2. Give Fred five possible objectives that the new company will use, in addition to production level, to evaluate his performance. For each objective that you identify, be sure to indicate a plausible metric for measuring it.