Question

Zimmerman’s Bank is the only bank in the small town of St. Thomas. On a typical Friday, an average of 10 customers per hour arrives at the bank to transact business. There is one teller at the bank, arid the average time required to transact business is 4 minutes. It is assumed that service times may be described by the exponential distribution. A single line would be used, and the customer at the front of the line would go to the first available bank teller. If a single teller is used, find:
(a) The average time in the line.
(b) The average number in the line.
(c) The average time in the system.
(d) The average number in the system.
(e) The probability that the bank is empty.
(f) Zimmerman is considering adding a second teller (who would work at the same rate as the first) to reduce the waiting time for customers. She assumes that this will cut the waiting time in half. If a second teller is added, find the new answers to parts (a) to (e).



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  • CreatedJuly 23, 2013
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