How can a firm implement principles from perceived control theory in a service encounter? Apply it to
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How can a firm implement principles from perceived control theory in a service encounter? Apply it to one face-to-face and one online encounter of your own choosing.
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Perceived Control Theory suggests that the more control people perceive they have over a situation the more positive their response will be especially ...View the full answer
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Sarwat Fazela
I have completed my Bachelor's in the field of Economics Mathematics and Statistics and went on to pursue a professional course in Actuarial Science wherein I have cleared Actuarial Statistics and Business Economics paper.
I am currently working with Evelyn Learning Systems Pvt Ltd as a Quality Analyst in Statistics. This role is with an Education Management company. I have also worked as a Subject Matter Expert in my initial 2 months with this company for an online portal, Coursehero. Seeing my performance, I got a promotion and have been reviewing the performance of other SMEs in my team. These SMEs work on Coursehero.
Additionally I also work as a Statistics and Probability Q&A expert with Chegg India Pvt.Ltd.
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