Dudley recently had its NQS review and assessment conducted by the designated Regulatory Authority. A summary of

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Question:

Dudley recently had its NQS review and assessment conducted by the designated Regulatory Authority.

A summary of the regulatory authority's review and assessment is as follows:

Dudley's service practices provide a safe education and care program; however
There were areas for improvement identified in their service practices in relation to Quality Area 6 - Collaborative Partnerships with Families and Communities
- Revisions and improvements required in Dudley's enrolment and orientation procedures and documentation.
- Dudley to provide evidence that it has access to easy-to-read information about the service's operations and what they provide.

Based on these outcomes, Dudley was given a final assessment rating of Working Towards National Quality Standard by the Regulatory Authority.

Management at Dudley was somewhat disappointed by the outcomes of the review and thought having this rating will turn families off into enrolling their children in the service. Furthermore, not everyone agreed with the rating provided as the assessment findings with regard to Quality Area 6 are negligible.

To address the issue, it was suggested in this meeting that Dudley display their rating as 'Meeting National Quality Standard' instead of 'Working Towards National Quality Standard.' As they said, they believe the assessment findings with regard to Quality Area 6 are negligible, and their next review isn't happening anytime soon. They can always change the rating displayed back to 'Working Towards National Quality Standard' in time for the regulatory authority's next visit.

For your reference, Dudley's service policies and procedures are as follows:

On ethical practice

All staff at Dudley Early Years Learning Centre must:

Treat all other staff, children, children's families/guardians, other visitors with respect.
Maintain professionalism in all aspects of work.
Demonstrate courtesy to others who hold differing opinions.
Maintain honesty and integrity in all aspects of the practice

On raising concerns to management

Here at Dudley, we maintain transparency and an open-door policy in all of management's decision-making processes and activities.

If there are any suggestions, recommendations, feedback concerns from staff regarding processes and operations, staff are to raise this through the appropriate management personnel and other feedback channels in the centre.

Is the issue described in the scenario a potential or an actual legal non-compliance? Explain your answer. Include in your response the regulation from the Education and Care Service Regulations relevant to the issue described in the scenario.

Potential legal non-compliance	An actual legal non-compliance
Explanation