Providing service after the sale to customers is important, no matter what type of company, product or
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Question:
Some organizations such as J.D. Power in the automobile industry, specialize in analyzing a company's customer satisfaction.
For this week's discussion:
Step 1: Research how a company determines the satisfaction of their customers with their products and services (the company you select must be different from the ones you used in the Week 1 Discussion Board).
Step 2: Find a company that requires that people answer an online satisfaction questionnaire.
Q1: give brief report on the discussion board on your findings from the research.
Q2: State what you feel would be a different or better way for a company to determine its customers' satisfaction.
Related Book For
Operations Management Processes And Supply Chains
ISBN: 9781292409863
13th Global Edition
Authors: Lee Krajewski, Naresh Malhotra, Larry Ritzman
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