1. Describe the competitive priorities of your organization and the product - process strategies used. As a result, what are the key tasks that senior management should focus on doing especially well? a. Hint: Compete on differentiation, cost and/or response? Process focus, repetitive focus, product focus, or mass customization focus
2. Refer to the Ten Strategic OM Decisions (page 8, Heizer & Render):
1. Design of goods and services
2. Managing quality
3. Process and capacity design
4. Location strategy
5. Layout strategy
6. Human resources and job design
7. Supply - chain management
8. Inventory management
9. Scheduling
10. Maintenance
Describe how each of the ten Operations Management decision areas is currently addressed. • 3 - 5 sentences/bullets for each area
Evaluate the decisions made in each of the ten Operations Management decision areas:
• Do they align with the organization's competitive priorities and product - process strategies? Explain why or why not. 3.
Describe the operations and key processes of your organization.
Describe current - state processes using the following business process maps:
• SIPOC, and
• Detailed process flowchart, swim - lane process map, or value - stream map 4. What specific, actionable recommendations would you present to your company's senior management to improve operations for competitive advantage? Provide a rationale for all recommendations, and consider the following hints:
• Would you present any changes to competitive priorities and/or product - process strategies?
• How would you address any of the ten OM decisions differently? Would you change any processes? Highlight any changes and include a future state process map.
• What is the timeline for your recommended actions? Your assignment must follow these formatting requirements: