1. Do you think the court was right to leave Prudential in charge of reviewing its customers' claims after the class-action lawsuit? Should someone outside the company have been given this responsibility in-stead? Why?
2. Within which of the three areas of concern for managerial ethics did Prudential appear to be experiencing problems?
3. If you headed Prudential, what standards would you include in a code of ethics to guide managers in making ethical decisions when dealing with customers and employees?
After reviewing case study "Ethical Charges Rouk Prudentail" answer the above questions.