1. What advice can you give Justin Salisbury about the most likely motivational consequences of his recognition program?
2. What other form of recognition should Justin offer the store managers?
3. Would it be better for Justin to have a recognition program aimed directly at the order takers and cashiers than at their managers? Explain your reasoning.

Justin is a super-franchiser for a large chain of soup-and-sandwich shops. He owns twelve shops in the same region, having invested $2 million to own these stores. Half of the investment in the stores came from inheritance and investments Justin had made prior to becoming a franchisor. The other half of the money was borrowed, so Justin feels considerable pressure to earn enough gross profit from the stores in order to make his debt payments and earn a living.