1. What are the ethical issues involved in pizza deliveries to dangerous neighborhoods that are often predominantly inhabited by minorities? What tensions exist between economic and ethical issues? Whose interests are dominant— consumer stakeholders or employee stakeholders?
2. Are pizza companies genuinely protecting their employees, for which they should be applauded, or discriminating against minorities because they “redline” and are unwilling to deliver to areas they consider dangerous?
3. Should San Francisco law, which makes it illegal for a pizza restaurant or any other business to refuse to deliver to a neighborhood that is within its normal service range, be rescinded? What are the ethical as well as the legal issues?
4. Is Pizza Hut in Kansas City engaging in an unethical practice by refusing spot deliveries but agreeing to large-dollar contract deliveries in areas it considers dangerous to its drivers? Is its two-driver versus one-driver explanation reasonable?
5. Are customers entitled to pizza regardless of the risk that a pizza driver might face in delivery?

The issue came to a head when William Fobbs, father of three, wanted to order a pepperoni and mushroom pizza for his family one night. Much to his surprise, Domino’s refused to deliver to his home. Mr. Fobbs then called Mr. Pizza Man, a local restaurant. It also refused to deliver.
Mr. Fobbs, a security guard, lives in a tough, predominantly black neighborhood near Candlestick Park in San Francisco. He was outraged and ended up feeding his kids tuna fish sandwiches that night instead of the pizza they wanted.